For the general information and technical support please send an e-mail to
Your email will be replied almost immediately if you are in EST time zone or
in the few hours later.
Voice mails will be answered 24 hrs later.
In your e-mail please include the following
1. The installed dialer software version & release number (how to find it out
click here )
2. Name of operational system (Windows XP, Windows Vista, Windows 7, etc.)
However, before contacting us,
please try to find an answer to your question in
Frequently Asked Questions (FAQ) General and the dialer
specific FAQ section.
Also, please update to the latest
version. It is quite likely that the problem you have has been already solved.
If you require the special assistance going well beyond standard
support, there is a minimum charge of $35 per half an hour. To pay
for it please click here:
Please do not call
with your problems.
The free technical support is mainly by email, paid for
technical support is answered by phone or by email (your choice).
To obtain the full technical support please use the test file:
to generate the TapiLog catching the problems you may have, attach the log
to your email and please include the description of the problems you have.